Have Questions? We’re Here to Help.

Choosing a matchmaking service is a personal decision and you deserve clarity and confidence before taking the first step.
At PrimeBond, we believe transparency builds trust, so we’ve answered some of the most common questions about our process, safety, and community below.

If you don’t find your answer here, our team is always happy to help simply email us at support@primebondmatchmaking.com

Frequently Asked Questions

Here are a few of the most common questions about how PrimeBond works, our safety process, and what to expect

Safety & Privacy

Q: Is PrimeBond a dating app?
A: No, PrimeBond is a boutique matchmaking service, not a dating app. Every match is personally reviewed by our team to ensure authenticity, privacy, and respect.

Q: How do you verify members?
A: We use trusted local representatives, ID checks, and cultural vetting to confirm that every profile is genuine. Verification typically takes 2–5 business days, depending on your location.

Q: Is my information private?
A: Absolutely. Your details are 100% confidential, we never make profiles public or share your data without explicit consent.

Q: How do I know PrimeBond isn’t a scam?
A: PrimeBond was created to protect singles from online scams. We use secure verification, background checks, and operate with full transparency as a registered company.

Membership & Community

Q: Who can join PrimeBond?
A: Open-minded singles aged 25 and above from anywhere in the world who value culture, respect, and intentional relationships.

Q: Why do you require members to be 25+?
A: Our focus is on mature, intentional matchmaking members aged 25+ are typically more emotionally ready for meaningful, lasting connections.

Q: Is PrimeBond only for Africans?
A: No. While we specialize in African and diaspora singles, anyone who values authenticity and cultural connection is welcome.

Q: Do you have representatives in other countries?
A: Yes. We have verified representatives across Africa including Nairobi, Lagos, Accra, Kigali, and Johannesburg and partners supporting diaspora members worldwide.

Pricing & Process

Q: How much does it cost?
A: PrimeBond offers affordable, boutique-level matchmaking more personal than apps and more accessible than luxury agencies. Pricing is transparent and tailored after your consultation.

Q: Is there a membership fee?
A: Yes. A small application fee covers verification and safety standards before approval.

Q: How long does it take to find a match?
A: It depends on compatibility and availability. Some matches are made within weeks, others take longer. We focus on quality over speed.

Q: Can I request a specific type of match?
A: Yes. During your onboarding, you’ll share preferences such as values, culture, faith, lifestyle, and long-term goals. Our matchmakers use this information to make thoughtful, compatible introductions, never random pairings.

Q: Do you support long-distance or cross-country matches?
A: Absolutely. Many of our members are part of the African diaspora or live abroad. We facilitate safe, intentional connections across borders, with cultural and communication guidance to help relationships grow naturally.

Q: What if I don’t find a match during my plan?
A: PrimeBond focuses on quality over quantity, but if a match isn’t found within your membership period, you may extend or renew your plan at a discounted rate. We value long-term relationships, not rushed outcomes.

Getting Started

Q: How do I join PrimeBond?
A: Click “Start Your Application”, fill in your details, and our team will contact you to schedule your consultation.

Q: Can I speak with someone before joining?
A: Of course! Email us anytime at support@primebondmatchmaking.com for a short consultation or questions before signing up.

💬 Still Thinking It Over?

We know love is personal, and so is our support. Whether you’re just exploring or ready to begin, our team is here to answer your questions with honesty, care, and respect.
Your journey to intentional connection starts with one step — reach out to us anytime at support@primebondmatchmaking.com.